Useful answers before you book.

Yes. Choose Accessibility on the Contact page or email support@trgjapan.com before booking. We plan to use a speech-to-text bot in the lesson voice channel; availability is not yet confirmed. Staff will confirm a suitable caption or other support arrangement before you book.

No. Learners under 16 use Google Meet, and Google Meet is also used when Discord identity requirements are not met. Staff can arrange a unique Zoom meeting as a backup when needed. Classroom access appears on your lesson page.

A guardian can manage more than one learner profile. Credits belong to the guardian’s billing account and the guardian chooses the learner at booking.

Intermediate plans can invite up to two eligible guest learners, while Advanced plans can invite up to four. The booking owner pays one credit. Every guest must accept before classroom provisioning.

An eligible cancellation restores the same kind of credit you used, with the same entitlement: monthly credits expire when the subscription ends; purchased credits do not expire. The rescheduling window is 24 hours for Single and Beginner, 12 hours for Intermediate, and right up until the lesson begins for Advanced. Late cancellations and no-shows do not restore a credit unless a grace policy applies.

Purchased single-lesson and extra credits do not expire. Monthly subscription credits roll over up to twice the monthly allowance while the subscription is active. Any unused monthly credits expire at the end of the final paid period when the subscription ends. Subscription credits are used before purchased credits.

Lesson times are shown in the timezone saved on your profile. You can change it in Settings. Your booking review and confirmation repeat the local time and timezone.