Request support before booking
If you need captions, text-based instructions, more time to complete a task, or help using a form or security check, contact us before purchasing or confirming a lesson. Describe what you need; you do not need to share a diagnosis or medical documents. Staff will confirm the available arrangement with you.
Our response target is 24–48 hours. Email is available if the contact form or security check is inaccessible.
Live captions in lessons
We plan to provide speech-to-text captions using a bot in the lesson voice channel. This service is not yet confirmed as available. Request captions before booking so staff can confirm a suitable classroom and caption arrangement.
Automatic captions can miss words, names, and changes between Japanese and English. Tell staff if you need another way to follow the conversation, such as written instructions or key phrases in chat. We will discuss a suitable arrangement with you.
Using the website
- Use Tab and Shift+Tab to move between controls, and Enter or Space to activate them. The first link lets you skip to the page content.
- Press Escape to close navigation menus. Forms show error messages and provide a way to move directly to fields that need correction.
- You can zoom in, increase text size, and use your device’s reduced-motion setting. Status panels let you pause automatic updates.
- Password managers and pasting passwords or authenticator codes are supported.
Report an accessibility barrier
Send the page address, the task you were trying to complete, and what prevented you from completing it. If useful, include your browser or assistive technology. We will help you complete the task and review the barrier.
We are working toward WCAG 2.2 Level AA. We have not completed a full independent conformance evaluation. Some animated lesson examples and third-party classroom, payment, and security services still need further review.
Report a barrier